If you are having trouble getting your camera or microphone to connect to the telehealth call, first make sure that they are enabled on your computer.
If you have an Apple Mac computer, you can learn how to control camera and microphone access here.
If you have a Windows computer, you can learn how to control camera and microphone access here.
Once you have confirmed your camera and microphone are enabled on your computer, you'll need to confirm that your browser can access those devices. You can access MedBridge telehealth virtual visits from Google Chrome or Mozilla Firefox, and can find instructions for enabling your camera and microphone in each of those browsers below.
If you're using Google Chrome, you can learn how to control camera and microphone access here.
If you're using Mozilla Firefox, you can learn how to control camera and microphone access here.