Getting Started Getting Started With the Patient Portal Note: If you log in to your program with just an Access Code, your provider has HEP Lite, and you will not have access to all the features shown in this video. Related articles How do I access my home exercise program (HEP) with the Patient Portal? Getting Started With MedBridge GO Where can I find my access code? Getting Started With the Patient Portal for HEP Lite Users Can I message my provider through the patient portal?