When logging into the MedBridge GO app or Patient Portal, you'll be prompted to provide an access code. Depending on what type of MedBridge subscription your provider has, you may then need to create a username and password. To do so, you'll need to enter some personal information to verify that the program is intended for you.
If you get an error message when you try to create an account, this usually means that you’ve entered in information that doesn’t exactly match what your clinician has on file. Some common examples include
- Using a nickname (for example, Bill instead of William)
- A typo in your name
- Incorrect birth date
- Hyphenated names
To solve this, reach out to your provider to find out exactly how your information was entered to ensure that what you are entering matches exactly.